We ensure that customer complaints are handled in a professional, consistent and efficient way.  The Management Representative is responsible for recording customer complaints and then forwarding   the complaints to the relevant Department Heads.
The Department Head is responsible for:

  • Assessing, recording, monitoring and tracking complaints concerning their area of responsibility using the complaints management system;
  • Investigating, determining and assigning the investigation to employees under his/her control;
  • Keeping complainants informed of the progress of complaints;
  • Ensuring that complaints are resolved within specified timeframes;
  • Providing written notification of outcomes to complainants, including the reason/s for those outcomes.
    We take competition seriously. We value the need of our clients. We pledge to take long strides when it comes to customer satisfaction. Over the years, Juba Transport Limited has successfully served its clients and as a result has maintained a steady increase of fleet of trucks.